Legal

Terms & Conditions

Effective Date: August 5, 2025

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the ZIDI app, website, and services provided by ZIDI MOBILITY LTD. By registering accessing or using our services, you agree to be bound by these Terms and our Privacy policy.If you do not agree, please discontinue use immediately.

Definitions

  • "User" means any person using the Platform, whether as a renter or vehicle owner
  • "Renter" means a user who books or rents a vehicle listed on the Platform.
  • "Vehicle owner" or "Owner" means a user who lists or offers their vehicle for rental through the platform
  • "Booking" means a confirmed reservation for a rental vehicle.
  • "Platform" refers to ZIDI's website, app and all related digital services.
  • "Service Fee" means any fee ZIDI charges to users for use of the Platform.

2. Eligibility and Registration

  • You must be atleast 23 years old and hold a valid Driver's license accepted for use in Kenya by NTSA to rent a vehicle
  • By registering, you confirm all details you provide including; ID, Driver's license and contact information are accurate.
  • ZIDI reserves the right to verify your identity, driving record and other credentials before or during service use.
  • Vehicle owners, must ensure their vehicles listed on the platforrm are insured, roadworthy and legally owned or authorized for rental

3. Platform Role

  • ZIDI provides an online marketplace connecting renters and vehicle owners. We do not own operate or control the vehicles listed. Each rental agreement is between the Renter and the Vehicle Owner and ZIDI acts solely as an intermediary and facilitator.
  • All users of our Platform must complete all our KYC vefication steps to be able to list their car or rent one successfully
  • Vehicles on our platform must be verified and approved before listing.
  • Owners receive payments after successful bookings, minus service fees.

4. Booking and Payment Terms

  • Bookings are confirmed upon successful payment via approved methods-Either via M-pesa or card- and successful confirmation by the vehicle owner.
  • Payments made are processed through secure gateways intergrated into ZIDI's systems.
  • All prices and fees are payable in Kenyan Shillings (KES), USD and Euros and include applicable taxes unless stated otherwise.
  • ZIDI may deduct Service Fees and any applicable taxes before remitting balances to vehicle owners.
  • Renters must ensure sufficient funds are available before initiating payment.

5. Use of Vehicles

Renters must :

  • Use vehicles only for lawful self drive purposes within Kenya.
  • Comply with traffic laws and avoid reckless, negligent and aggresive off-road driving.
  • Not sublet,resell or use the vehicle for commercial hire, racing or illegal activity.
  • Return the vehicle at the same fuel and condition as received.
  • Inspect the vehicle thoroughly before accepting to start a trip and take pictures of the car before using it.
  • Immediately report any accident, damage or mechanical issue to the Vehicle owner and ZIDI.

Vehicle Owners Must:

  • Only list cars that they legally own or have a binding authority to list the car on our Platform
  • Confirm bookings only when the availability of the Vehicle is certain.
  • Provide vehicles in safe and roadworthy condition with valid insurance and inspection certificates.
  • Maintain accurate listing information and promptly update availability.
  • Keep record of the vehicles condition before and after every rental.
  • Verify identity of the renter before rental and are encouraged to have their own terms and conditions for renters to sign before a rental trip begins.

6. Damages

  • Renter is responsible for any damages, loss or traffic fines arising during the rental period
  • In the event of damage occuring during the rental period, ZIDI encourages both the Renter and Vehicle owners to resolve the damages and charges amicably and in good time.
  • ZIDI is not liable for disputes arising from the condition, use or performance of vehicles unless directly caused by platform negligence.

7. Late returns and Penalties

  • A penalty of KES 500 per hour applies for returns beyond the agreed time.
  • If a return delay results from breakdown or other justified cost, renters must notify the vehicle owner and ZIDI immediately.
  • Extended delaysnexceeding 12 hours without communication may be treated as unauthorized possesion and reported to authorities.

8. Cancellations and Refunds

By Renter:

  • The renter can cancel the booking request at anytime after payment and before approval by the Vehicle owner. Cancelling will avail the paid amount in the in-app wallet and the renter can either withdraw the money to M-pesa or use it to make another booking.
  • The renter can request cancelling of a booking already approved by a Vehicle owner in the app or by contacting support. Upon submittng the cancelling request and a detailed reason for cancelling refunds if applicable will be wired to the mode of payment used to make the booking.
  • Cancellations attract a KES 500 fee per day once a booking is confirmed by the Vehicle owner only if the cancellation is beyond 24 hours before the start of the rental trip.The refunds minus the cancellation fees will be processed within 24 hours.
  • No refunds for cancellations made within 24 hours of rental start time.

By Vehicle Owner:

  • If a Vehicle owner cancels a booking ofter confirmation, the renter receives a full refund and may be eleigible for platform credits.
  • Repeated last-minute cancellations by both the renter and vehicle owner may result in account suspension

9. Insurance and Risk

  • Vehicle owners maintain comprehensive insurance coverage for their vehicles.
  • ZIDI shall not be responsible for accidents, injuries or third party claims arising during rentals.
  • Renters agree to assume all associated risks and responsibilities during the rental period.

10. Prohibited Conduct

Users must not:

  • Provide fase information, impersonate others or misuse personal data
  • Tamper with vehicle trackers, safety systems or registration plates.
  • Upload or transmit harmful software, spam or malicious content.
  • Violate Kenyan laws, including traffic, environmental and anti-fraud regulations.
  • Attempt to reverse engineer, scrape or misuse the Platform.

11. Account Suspension and Termination

ZIDI may suspend or terminate a User account if:

  • Fraudulent,abusive or unlawful activity is suspected
  • Repeated cancellations, unpaid fees or privacy violations occur.
  • Required verifications or documents are maintained

Users may delete their accounts by contacting support via the app and website, subject to settlement of pending obligations.

12. Intellectual Property

All rights in ZIDI's brand, logo, website ,app design and content remain the property of ZIDI MOBILITY LTD. Users may not copy, modify, distribute or exploit any content without written consent.

13. Privacy and Data Protection

Your data is collected and processed according to the ZIDI Privacy Notice and the Data Protection Act,2019 (Kenya). By using ZIDI, you consent to such collection, processing and sharing of your data as described therein.

14. Force Majeure

ZIDI is not responsible for any failure or delay in performance caused by events beyond its reasonable control(including natural disasters, wars, strikes, internet outages or government restrictions)

15. Dispute Resolution and Governing Law

These Terms are governed by the laws of Kenya. Incase of disputes,parties shall first attempt amicable resolution through negotiation or mediation. If unresolved, the dispute shall be submitted to the courts of Kenya with jurisdiction in Nairobi or any other major cities in Kenya.

16. Limitation of Liability

To the fullest extent permitted by law:

  • ZIDI is not liable for indirect, incidental or consequential losses, injuries, or damages arising from rentals.
  • Our total liability shall not exceed the total service fees paid to ZIDI for the booking transaction in question.
  • We do not guarantee uninterrupted or error-free operation of the Platform.

17. Indemnification

You agree to indemnify and hold harmless ZIDI, its officers, employees and partners from any claims, damages or losses resulting from:

  • Your breach of these Terms
  • Your misuse of the Platform or vehicles
  • Any third-party claim related to your use.

18. Modifications

We may modify and revise these Terms from time to time. Updates will be posted on the website and continued use of the platform constitutes acceptance of the new Terms.

19. Severability and Entire Agreement

If any provision of these Terms is found invalid, the remaining provisions remain enforcable. These terms together with our Privacy policy form the entire agreement between you -the user- and ZIDI.

20. Contact

If you have questions about these Terms, contact us at support@zidimobility.co.ke. or visit support